🔒 Verified Support Channels
Contact Us
Our dedicated support team is here to help you with payments, disputes, and all order-related enquiries. Choose the right channel below for a faster response.
Support email addresses
Payment Verification
For all payment-related enquiries
tradeassurance@servicesalibaba.com
Customer Service
General support & account help
queryreply@servicesalibaba.com
Transaction Reports
Disputes & transaction issues
dispute@servicesalibaba.com
Important: Always email from your registered Alibaba account address. Include your Order ID in the subject line for faster processing. Do not share your password or payment details via email — our team will never ask for these.
Response times
| Payment Verification | Within 24 hrs |
| Customer Service | Within 12 hrs |
| Transaction Disputes | Within 48 hrs |
| Urgent cases | Same business day |
Support hours
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
| Public Holidays | Limited support |
How to reach us effectively
1
Choose the correct email for your issue type above
2
Include your Order ID and registered account email
3
Describe your issue clearly with any screenshots
4
Our team will respond within the stated timeframe
Phone
+1 601 755-2743
queryreply@servicesalibaba.com
Address
2972 Westheimer Rd. Santa Ana, Illinois 85486